Refund policy

Refund & Replacement Policy

We want you to love your personalized jewelry. If there is a problem with your order, we’ll do our best to make it right.

Damaged, Defective, or Incorrect Items

If your jewelry arrives damaged, defective, or contains an error caused by us, please contact us within 30 days of delivery. We will make it right with either a replacement or a full refund, depending on the situation. To help us resolve the issue quickly, please contact us at service@mynamerings.com and include your order number and photos showing the item and the issue. In most cases, you will not need to return the item. If we determine that a return is necessary, we will provide specific instructions.

Personalized Items

Because our jewelry is personalized and made specifically for you, we do not accept returns for changes of mind, incorrect sizing, or customer-entered personalization errors. Please carefully review your personalization and sizing before placing your order.

Customer-Entered Errors

We are unable to provide refunds or replacements for errors in names, dates, messages, sizes, or other personalization information entered by the customer at checkout. If you believe there was an error in how your order was produced, please contact us so we can review it.

Refunds

When a refund is approved, it will be issued to the original payment method. Please allow your bank or payment provider additional time to process the refund after it has been issued.

Questions

If you have a question about your order or believe there is a problem with your jewelry, please contact us at service@mynamerings.com.

We’re here to help.